FAQ's

HUNTSMAN

FREQUENTLY ASKED QUESTIONS

I. Huntsman – Transactional Website

How Do I Make A Purchase?
Do I Need To Set Up An Account To Place An Order?
I’ve Forgotten My Password. What Should I Do?
Which Size Should I Choose?
How Do I Know If An Item Is In Stock?
What Payment Methods Does Huntsman Accept?
Is It Safe To Use My Credit Card Online At Huntsman?
Why Do I Need To Re-Enter My Credit Card Details When I Add A New Address?
Which Countries Does Huntsman Ship To?
Does Huntsman Ship To Post Office Boxes Or Freight Forwarding Addresses?
How Do I Know If A Product Is Restricted?
Can I change currency?
How Much Duties And Taxes Will I Have To Pay?
Does Huntsman Ship To Multiple Addresses?
How Soon Can I Get My Order And How Much Will It Cost?
Do You Offer Same Day Delivery In London?
What Packaging Will My Order Be Shipped In?
Is My Package Insured?
Do I Need To Sign For My Order?
Can I Change My Shipping Address After My Order Has Been Despatched?
Can I Add Items To An Existing Order?
How Will I Know You Received My Order & When Will Payment Be Deducted?
Can I Track My Order?
Where Is My Order?
Do You Offer A Repairs Service?
Is My Personal Information Kept Private?
What Is a Wish List?
How Do I Create A Wish List?
Will I Be Notified Of An Item’s Status?
Can I Share My Wish List?
Do You Offer Corporate Gifting?
Need More Help?

How Do I Make A Purchase?

Shopping at Huntsman is simple:

You can shop by categories within the Ready to Wear and Accessories pages. The option to shop is also available in other areas of the site including H.H. Review, Heritage – Portfolio and ‘Discover The Collection’ sections

Once you have found an item, select your size and use the ‘Add to Bag ‘ button underneath.
Review the items in your shopping bag by selecting the ‘My Bag’ link at the top right of the page. You can add products to your “Wish List” or use the ‘remove’ link (“x” symbol) by each product to delete items from your shopping bag.

Click on ‘Proceed to Checkout’ to complete your order.

Do I Need To Set Up An Account To Place An Order?

Yes we do require that you create an account in order to purchase items from our website. Register with us and you will be able to enjoy the following benefits through your Huntsman account:
Track your orders and review past purchases
Gain access to your Wish List and Recommendations
Be notified when new stock arrives
Save your billing and shipping address details for faster shopping
Manage your account details, order history and email preferences.

I’ve Forgotten My Password. What Should I Do?

If you have forgotten your password, click on the ‘Forgotten your Password’ link which is located within the “Sign In/Register” page. You will be given instructions as to changing your password. Alternatively please contact [email protected] and we will try to assist you.

Which Size Should I Choose?

All products are sold based on our sizing scheme set by our Sales team and tailoring team. To obtain your preferred size, simply refer to our detailed size chart.

As sizes can vary, we have also provided the actual dimensions of each product for you to compare with your own body measurements.
Our “Size and Fit” tab located on every product page details the fit and measurements of each item. You can also refer to our ‘Size Guide’ for size conversions and helpful tips to select the right size. In addition, our sales team can answer any queries regarding sizing and fit – simply email [email protected] for advice.

How Do I Know If An Item Is In Stock?

All items are in stock unless “Sold Out/Out of Stock” is displayed. Please be aware that even if an item is in your bag, it can still be bought by another customer until you have completed your order.

You can also register interest for items not yet available for purchase, and will receive email notification when they arrive in stock.

What Payment Methods Does Huntsman Accept?

We accept Visa, MasterCard, American Express, Visa Debit, Visa Delta. We do not accept Diners Club Card. Payment is only debited from your card at time of despatch.

Is It Safe To Use My Credit Card/Debit Card Online At Huntsman?

At Huntsman, your personal online security is important to us. All orders are processed through a secure checkout system provided by SagePay Ltd. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card/debit card company.

For security purposes, we do not store your credit card details on our website.
If you would prefer to place your order by telephone, simply call our Sales team who will be happy to assist.

Why Do I Need To Re-Enter My Credit Card Details When I Add A New Address?

For security reasons, our website will not store credit/debit card details which is why users are requested to input such details each time a purchase is being made.

Which Countries Does Huntsman Ship To?

Huntsman ships worldwide.

Does Huntsman Ship To Post Office Boxes Or Freight Forwarding Addresses?

Please note that we are unable to deliver to Post Office boxes. We do not deliver to forwarding addresses.

How Do I Know If A Product Is Restricted?

This would be mentioned in the details and product description sections of the product page. If you add a product to your shopping bag that we are not permitted to ship to your country, you will be notified by email and your order will be cancelled.

Can I Change Currency?

At present it is not possible to change currency on our website. However, all orders will charged in British Pounds. If you are a customer whose credit card is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

How Much Duties And Taxes Will I Have To Pay?

By default, product prices are UK VAT inclusive until you proceed to purchase your order. Taxes and duties are then calculated according to your shipping destination and itemised at the bottom of the Order Summary page. Please note that UK VAT will only be applied to orders dispatched within the United Kingdom.

Most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. The most accurate price for your shipping destination, is displayed once your preferred shipping destination has been selected during the checkout process

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, including UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. As we are unable to advise the amount this may be, we will always seek your confirmation prior to dispatching a DDU order.

If you are not sure if we ship to your country, please send an email listing the items you wish to purchase to [email protected]

Does Huntsman Ship To Multiple Addresses?

You may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact Personal Sales for assistance.

How Soon Can I Get My Order And How Much Will It Cost?

For information on delivery and shipping charges to your destination, view our shipping options.

Do You Offer Same Day Delivery In London?

We understand that your time is precious, so we offer a number of delivery options for customers based in London.
Please contact us by phone or email and we will setup a same day delivery. You can also choose a delivery day to suit you.

What Packaging Will My Order Be Shipped In?

Huntsman Packaging.

Your order(s) will be delivered in one of our signature Huntsman boxes. Please note that Huntsman orders are delivered in Huntsman signature boxes and/or garment bags.

Is My Package Insured?

All items are insured against theft and accidental damage whilst in transit from Huntsman to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

Do I Need To Sign For My Order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

Can I Change My Shipping Address After My Order Has Been Despatched?

We are unable to redirect orders to a different address after despatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Can I Add Items To An Existing Order?

It is not possible to combine orders or add items to an existing order.

How Will I Know You Received My Order & When Will Payment Be Deducted?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at the time of despatch. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Sales team and we will only charge your credit card for the value of the items in stock.

Can I Track My Order?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Huntsman’ followed by ‘My Orders’.

Where Is My Order?

Once orders are despatched, estimated delivery times are to be used as a guide only and commence from the date of despatch, Huntsman is not responsible for any delays caused by destination customs’ clearance processes.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Huntsman’ followed by ‘My Orders’. If you are not registered, sign up so that you can track future orders.

Do You Offer A Repairs Service?

We carry out repairs and alterations on Huntsman garments only. We are also able to offer a fantastic invisible mend service which works well for moth holes and small snags or tears. For further information please email [email protected]

Is My Personal Information Kept Private?

Please be assured that your personal information is kept private and confidential and at no point will we share this information.

To register at Huntsman, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card/debit card provider and card number, start and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

For further detail, read our Security and Privacy Policy.

What Is a Wish List?

By adding items that you want into your Wish List, you can store them into a list and purchase the items at your own convenience.

How Do I Create a Wish List?

To create a Wish List you will need to be registered and signed in to a Huntsman account. When browsing, use ‘Add to Wish List’ on either the item’s category or product page. Items will automatically move into your Wish List. Your Wish List can be found at the top right of the screen underneath “My Bag”, or by going to ‘My Huntsman’.

Will I Be Notified Of An Item’s Status?

Messages such as ‘low stock’ and ‘on sale’ will keep you informed whether something is about to sell out or is reduced. You will also be able to see items you have purchased and own.

Can I Share My Wish List?

You will be able to share your Wish List via email and/or social media, and include a personalised message.

Do You Offer Corporate Gifting?

Our Sales Team can assist with selecting products and organising personalised gift card orders for your business. For more information, email [email protected] or call 4420 7734 7441.

Need More Help?

Please contact our Sales Team for further advice. Email [email protected] or call 4420 7734 7441.

II. Huntsman – Bespoke/Shop visits

Do I need to make an appointment when visiting the shop?
How long will it take for my bespoke order to be made? Will I need multiple fittings?
How long does it take to make a suit?
What are our opening hours?
What is your house style?
Can I only opt for your house style?
Do you just make suits and sports coats?
What price does your bespoke and made to measure start at?
How should I look after my suit?
Do you carry out repairs and alterations?
Can I be fitted at my offices/home?
I want to keep up to date on what you do.
Will I need to pay a deposit when ordering in store?
Do I need to make an appointment when visiting the shop?
How long will it take for my bespoke order to be made? Will I need multiple fittings?
How long does it take to make a suit?
What are our opening hours?
What is your house style?
Can I only opt for your house style?
Do you just make suits and sports coats?
What price does your bespoke and made to measure start at?
How should I look after my suit?
Do you carry out repairs and alterations?
Can I be fitted at my offices/home?
I want to keep up to date on what you do.
Will I need to pay a deposit when ordering in store?

Do I need to make an appointment when visiting the shop?

An appointment is not required should you wish to place an order or purchase from our ready to wear or customise service. However, for customers requiring fittings, prior notice is required in order to ensure that your cutter is ready.

How long will it take for my bespoke order to be made? Will I need multiple fittings?

We usually require three fittings on bespoke orders. On average it takes eight to ten weeks for us to produce your garment, however, this largely depends on the availability of the customer to come in and be fitted.

How long does it take to make a suit?

On average, a bespoke garment made at Huntsman takes eighty hours to produce from beginning to end. This includes the cutting and redrafting of a pattern, fittings and the work of a dedicated coat maker, trouser maker, finisher and presser.

What are our opening hours?

We are open Monday – Friday 9am – 5.30pm and on Saturdays 10am – 3pm. We are closed on Saturdays throughout August

What is your house style?

Huntsman’s house style has been recognisable for over 70 years. Coats have a waisted silhouette and one button fastening. Shoulders are firm but elegant. The basis of the Huntsman block came about by creating a hybrid of the company’s riding coat with the one button detail of a dinner jacket.

Can I only opt for your house style?

No, absolutely not although it is advised. Most customers opt for our cut as it is what we are best known for and very flattering. However, please feel free to let us know if you would prefer a two button coat, double breasted suit, etc. If you have seen a picture of what you would like in a magazine or book, please feel free to show this to us.

Do you just make suits and sports coats?

We are experts in all areas of gentleman’s clothing and have an extensive history and reputation for producing exceptional country wear, in particular shooting suits. Our team have good experience in this area and can advise you as to suitable attire. We consistently produce beautiful formal wear too, whether this be morning wear for weddings and Royal Ascot, White tie, black tie or smoking jackets.

What price does your bespoke and made to measure start at?

Prices are dependent on the garment selected and the choice of cloth and are available upon request. Please contact the shop for further details.

How should I look after my suit?

Always hang coats on a high quality broad hanger and do not wear it every day but rotate it with others in your wardrobe.
We do not recommend that you dry clean your suit too often as this strips the wool of its natural oils, affecting the feel and look of the cloth. Always ensure that your suit is pressed professionally by hand. Huntsman offers a sponge and press service to its customers to guarantee the appropriate care of your clothing.

Do you carry out repairs and alterations?
We carry out repairs and alterations on Huntsman garments only. We are also able to offer a fantastic invisible mend service which works well for moth holes and small snags or tears.

Can I be fitted at my offices/home?

Visits to customers’ offices or homes may be available upon request and are dependent on the availability of our cutting team.

I want to keep up to date on what you do.
Please feel free to join our mailing list by contacting us at: [email protected] Follow us online via our blog and our Facebook, Twitter, Instagram and Pinterest accounts for more frequent updates on what we are up to.

Will I need to pay a deposit when ordering in store?
We require a 50% deposit at time of order on all bespoke orders with the balance paid upon despatch.
All ready to wear and made to measure clothing must be paid for in full at the time of ordering.